Returns & refunds
A clear route
to your return.
Find the form, return address and next steps below. Please check your items on delivery and keep the return requirements in mind.
The return process
Three straightforward steps
Fill out the returns form
Complete the returns form (PDF) before sending your item or items back to us.
Check the condition
All items should be returned in the condition they were sent. Any defects upon return are the customer’s responsibility.
Send within 30 days
Return your items within 30 days of receipt of delivery, excluding non-postal days. Items returned after this period may be rejected.
Once your return arrives
Refunds & return postage
We will inspect the returned items and issue a full refund within 48 hours, subject to their condition.
The customer is expected to pay the return postage cost in full, except where our returns team deems the item faulty or damaged in transit to the customer.
missed deliveries
Missed Deliveries / Incorrect Details
Please be advised that if we receive any return orders back from the couriers due to missed delivery attempts, or incorrect address/details, a postage fee will be required from the customer for the reshipment of the items. If a refund is requested instead of reshipping, the original delivery charge will not be refunded if the item(s) have been returned for any of the above reasons.
Where to send your return
Return address
FittingsCo LTDUnits 2 & 3
20–22 Winton Street
Ashton Under Lyne
OL6 8NL
United Kingdom
Damaged or defective items
Please inspect each item on delivery. Notify us within 7 days of delivery if an item is damaged or defective so we can arrange a full refund or replacement under our returns process.
The return postage cost will not apply to you if our returns team deems the item faulty or damaged in transit to you.
Contact our team or call 0161 503 5440.
Before sending your return
Do I need to complete a form?
Yes. Please fill out the returns form when returning items to us.
Who pays the return postage?
You are expected to pay the postage in full, unless our returns team deems the item faulty or damaged in transit to you.
When will my refund be issued?
Once we receive the return, we inspect the items and issue a full refund within 48 hours, subject to their condition.
Terms and conditions apply. See our Policies & Statements.